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Service provider, advisor and
active support.

Intelligent debt collection - this is how it works ...

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Intelligent
debt collection.

coeo Inkasso stands for intelligent receivables management and combines "knowledge gained from experience" with "human and technical" competence. This is how new data-based, behaviour-oriented debt collection strategies that preserve value for our customers are constantly emerging. Products and processes tailored to your specific needs are offered throughout the entire customer life cycle. End-to-end reporting and analyses of all process stages are provided, as is an online client portal. Using a web-based portal, coeo Inkasso offers its clients’ customers a wide range of self-service alternatives with information on the respective receivables, payment options and various ways of getting in contact.

We see ourselves not only as debt collection service providers, but also as analysts and advisors and above all as active supporters.

%
... of all debtor concerns positively resolved in 2019.
%
... use our mobile service portal.
... payment agreements concluded online in 2019.

Intelligent
debt collection.

We combine experience and intelligent, innovative technologies from the fields of machine learning and artificial intelligence efficiently that are also compliant with all laws and data protection requirements, whilst maintaining our reputation that is based on trust, reliability and credibility.

 

To find out more about our collection procedure, please start the animated graphic. If you would like further information, please contact us personally.

Use our
callback service.

We will be happy to explain to you the sometimes very specific and complex interrelationships of our intelligent debt collection approach in a telephone call or personal conversation.


We look forward to hearing from you!

All-round support
from a single source.

We offer individual solutions ranging from commercial reminders to pre-litigation and court-based debt collection proceedings to the long-term collection of receivables to which you already entitled.

coeo Inkasso works for you as a professional external service provider in fiduciary debt collection or acquires your receivables in order to collect them in your own name - the underlying processes are identical in both cases.

Motivated, specially trained employees and intelligent receivables management, supported by machine learning and the use of artificial intelligence, enable us to adapt flexibly to almost all requirements and to put in place completely individual collection strategies and reporting

We set
priorities.

As a debt collection service provider with over 25 years of experience, we are nobody’s fool when it comes to in receivables management. This is also demonstrated by the trust that our customers from almost all industries place in us.

For some years now, we have been increasingly used by companies from the e-commerce & payment, energy & mobility, telecommunications and insurance sectors. We therefore already offer separate solutions and specially tailored services for these industries, which start exactly where the individual challenges of the industry require a separate collection solution.

Industry focus
E-Commerce & Payment.

Especially risky payment methods present online traders with operational and systemic challenges that require careful management of risk and professional receivables. coeo Inkasso focuses on intelligent, customer value-optimised receivables management with seamless links to the customer experience and the online shop's own dunning processes. With the expertise from 1,000,000 receivables taken on annually within the industry, we have managed to become the market leader in online trading in just a few years. coeo Inkasso also supports market-leading payment service providers with their wide range of online and card-based payment procedures at the point of sale.


Your contact: Michael A. Renz

michael.renz@coeo-inkasso.de
Tel. +49 2133 2463-58

Industry focus
Energy & Mobility.

Digitisation for the utilities industry. The industry is characterised by declining willingness and ability to pay, shorter contract terms, low customer loyalty, sustained price pressure, complicated regulatory frameworks and new systems and technologies. The potential offered by digitisation represents both opportunities and challenges - especially in the context of communication channels. coeo Inkasso has supported this business environment, which is driven by constant change, for years as a successful service provider and recognised partner of large municipal utilities, national electricity and gas suppliers as well as network and metering point operators. Specially optimised products and processes are offered throughout the entire meter-to-cash cycle of an energy supplier and metering point operator.

With our unique product EnergyProtect, we support utility companies in preventative receivables management. Collection sequences in the active business before cutting off and access action as well as far as the collection of final claims in the case of customers who have been cut off complete our range of services. We make integrated receivables management in the age of digitalisation possible.

Our Solution service4us enables energy suppliers to outsource the entire process chain from invoicing to accounts receivable management, commercial dunning procedures to collection to the experts items and coeo Inkasso. Our partner items is a provider of comprehensive services for energy suppliers as a specialist for IT operations and system implementation. Founded by municipal utilities for municipal utilities, items is an expert for payment transactions and accounts receivable management.

With its focus on mobility, coeo Inkasso also supports "new energies". In the context of sustainable and environmentally conscious mobility solutions, we offer local and long-distance public transport, classic car rental companies, but also the growing number of car-sharing, bike and scooter rental providers - especially in urban metropolitan regions - solutions for a rather large number of small receivables, with a focus on customer loyalty and retention beyond the collection process.

DSC Management Consultancy and Software GmbH is an important advisor and partner for all areas and business processes in the utilities industry in the context of SAP for utilities components. With the new add-on DSC Claim Management Framework (DSC CMF), DSC provides a complete solution for SAP contract accounts receivable and payable. Efficient receivables management through bidirectional SAP integration.


Your contact: Dr. Lutz Reingen

lutz.reingen@coeo-inkasso.de

Tel. +49 2133 2463-48

Industry focus
Telecommunications.

Thanks to its own history, coeo Inkasso has been actively supporting the telecommunications industry since its foundation and is totally familiar with the special challenges of this industry. The data-protection-compliant and TKG-compliant handling of itemised bills is also anchored in our collection processes, as is the professional handling of complaints based on §45i TKG or cash clearing between call-by-call or value-added service providers and the respective subscriber network operators. Our expertise in digital, innovative dunning procedures and optimised, customer-friendly dunning strategies in particular ensure active customer relationships. We also support our customers with intelligent dunning strategies in the area of term contracts that have not been cancelled.


Your contact: Dr. Lutz Reingen

lutz.reingen@coeo-inkasso.de
Tel. +49 2133 2463-48

Industry focus
Insurance.

Premium, commission and recourse claims: Insurers and insurtech companies often have particularly sensitive claims. Insurance services are designed to support customers over the long term, and there is generally a strong relationship of trust between the insurer and the customer, built on professionalism and a solid partnership. This is where coeo Inkasso starts with insurers and insurtech companies. By approaching the individual customer and using specifically coordinated receivables strategies. Thanks to the high intelligence and dynamic networking of our systems, however, it is just as fast, flexible and automated as it needs to be to keep all capacities available for the insurer's core business and, on the other hand, to provide the best possible support in portfolio customer management in restoring or maintaining a customer relationship that has been interrupted.


Your contact: Sebastian Ludwig

sebastian.ludwig@coeo-inkasso.de
Tel. +49 2133 2463-51

Industry focus
E-Commerce & Payment.  

Especially risky payment methods present online traders with operational and systemic challenges that require careful management of risk and professional receivables. coeo Inkasso focuses on intelligent, customer value-optimised receivables management with seamless links to the customer experience and the online shop's own dunning processes. With the expertise from 1,000,000 receivables taken on annually within the industry, we have managed to become the market leader in online trading in just a few years. coeo Inkasso also supports market-leading payment service providers with their wide range of online and card-based payment procedures at the point of sale.


Your contact: Michael A. Renz

michael.renz@coeo-inkasso.de
Tel. +49 2133 2463-58

Industry focus
Energy & Mobility.  

Digitisation for the utilities industry. The industry is characterised by declining willingness and ability to pay, shorter contract terms, low customer loyalty, sustained price pressure, complicated regulatory frameworks and new systems and technologies. The potential offered by digitisation represents both opportunities and challenges - especially in the context of communication channels. coeo Inkasso has supported this business environment, which is driven by constant change, for years as a successful service provider and recognised partner of large municipal utilities, national electricity and gas suppliers as well as network and metering point operators. Specially optimised products and processes are offered throughout the entire meter-to-cash cycle of an energy supplier and metering point operator.

With our unique product EnergyProtect, we support utility companies in preventative receivables management. Collection sequences in the active business before cutting off and access action as well as far as the collection of final claims in the case of customers who have been cut off complete our range of services. We make integrated receivables management in the age of digitalisation possible.

Our Solution service4us enables energy suppliers to outsource the entire process chain from invoicing to accounts receivable management, commercial dunning procedures to collection to the experts items and coeo Inkasso. Our partner items is a provider of comprehensive services for energy suppliers as a specialist for IT operations and system implementation. Founded by municipal utilities for municipal utilities, items is an expert for payment transactions and accounts receivable management.

With its focus on mobility, coeo Inkasso also supports "new energies". In the context of sustainable and environmentally conscious mobility solutions, we offer local and long-distance public transport, classic car rental companies, but also the growing number of car-sharing, bike and scooter rental providers - especially in urban metropolitan regions - solutions for a rather large number of small receivables, with a focus on customer loyalty and retention beyond the collection process.

DSC Management Consultancy and Software GmbH is an important advisor and partner for all areas and business processes in the utilities industry in the context of SAP for utilities components. With the new add-on DSC Claim Management Framework (DSC CMF), DSC provides a complete solution for SAP contract accounts receivable and payable. Efficient receivables management through bidirectional SAP integration.


Your contact: Dr. Lutz Reingen

lutz.reingen@coeo-inkasso.de

Tel. +49 2133 2463-48

Industry focus
Telecommunications.  

Thanks to its own history, coeo Inkasso has been actively supporting the telecommunications industry since its foundation and is totally familiar with the special challenges of this industry. The data-protection-compliant and TKG-compliant handling of itemised bills is also anchored in our collection processes, as is the professional handling of complaints based on §45i TKG or cash clearing between call-by-call or value-added service providers and the respective subscriber network operators. Our expertise in digital, innovative dunning procedures and optimised, customer-friendly dunning strategies in particular ensure active customer relationships. We also support our customers with intelligent dunning strategies in the area of term contracts that have not been cancelled.


Your contact: Dr. Lutz Reingen

lutz.reingen@coeo-inkasso.de
Tel. +49 2133 2463-48

Industry focus
Insurance.  

Premium, commission and recourse claims: Insurers and insurtech companies often have particularly sensitive claims. Insurance services are designed to support customers over the long term, and there is generally a strong relationship of trust between the insurer and the customer, built on professionalism and a solid partnership. This is where coeo Inkasso starts with insurers and insurtech companies. By approaching the individual customer and using specifically coordinated receivables strategies. Thanks to the high intelligence and dynamic networking of our systems, however, it is just as fast, flexible and automated as it needs to be to keep all capacities available for the insurer's core business and, on the other hand, to provide the best possible support in portfolio customer management in restoring or maintaining a customer relationship that has been interrupted.


Your contact: Sebastian Ludwig

sebastian.ludwig@coeo-inkasso.de
Tel. +49 2133 2463-51

Your way
to us.

coeo Inkasso GmbH
Kieler Straße 16
41540 Dormagen

 

Plan your route

We have
news.

Debt collection without affecting the relationship with your customers.

Read more
[Translate to English:]

The debt collection service provider based in Dormagen achieves an impressive result with third new customer from the energy sector.

Read more

coeo Inkasso & items launch "service4us" at this year's Stadtwerkekongress on 17th/18th September in Kassel.

Read more

coeo Inkasso is introducing its new internet presence with forward-looking design and functionality.

Read more

KNP Financial Services is becoming part of the receivables management group

Read more

With Vattenfall Europe Sales GmbH, another heavyweight in its sector is taking care of even more energy in the new month. Hot days - even at coeo Inkasso: it was only a few days ago that the collection service provider based in Dormagen was allowed to announce its partnership with a major German energy supplier. Now another leading representative of the industry is giving the green light for cooperation in receivables management.

Read more

Partnership with the regional supplier N-ERGIE deepens industry focus.

Read more

On schedule on 1st April 2019, many members of staff are starting their first day working at the new coeo Inkasso location in Krefeld. There will eventually be 80 people working here.

Read more

Our innovation in preventive receivables management for energy suppliers - coming soon!

Read more

Digital receivables management - data-based technologies - technical expertise.

 

On the home straight of the current calendar year, the Dormagen-based service provider has once again expanded its customer portfolio with a well-known client, which is one of the top 100 top-selling German online shops (source: Top 100 online shops 2018) and so is one of the up-and-coming players in e-commerce.

Read more

The receivables management service provider from Dormagen was awarded the contract as part of a current tender and continues to handle the external receivables management of the utility company.

Read more

With effect from 01.09.2018, Sebastian Ludwig will be strengthening the coeo Inkasso team as Managing Director.

Read more

We look forward
to your visit.

plentymarkets Online-Händler-Kongress
Kassel

15.-16.03.2019

11. Forderungs- und Risikomanagement Tage (B2C)
Berlin

20.03.2019

BREKO Glasfasermesse
Frankfurt/M

27.-28.03.2019

11. Forderungs- und Risikomanagement Tage (B2C)
Munich

28.03.2019

FIBO
Cologne

04.-07.04.2019

11. Forderungs- und Risikomanagement Tage (B2C)
Frankfurt/M

11.04.2019

real E-Commerce Day 2019
Cologne

17.05.2019

Shopware Community Day
Duisburg

23.05.2019

ANGA COM
Cologne

04.-06.06.2019

K5 Konferenz
Berlin

04.-05.06.2019

BDEW-Fachtagung Forderungsmanagement 2019
Berlin

26.-27.06.2019

JTL Connect 2019
Dusseldorf

30.08.2019

FRAUDMANAGEMENTforBANKS
Cologne

03./04.09.2019

DMEXCO
Cologne

11.-12.09.2019

VKU-Stadtwerkekongress
Kassel

17.-18.09.2019

HBW.Debitoren.Management
Heilbronn

26.09.2019

BvCM Jahreskongress
Munich

09/10.10.2019

A-COMMERCE Day
Vienna

10.10.2019

Payment Summit
Hamburg

6./7.11.2019

Deutscher Handelskongress
Berlin

20.-21.11.2019