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Digital first & Customer focused

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We see ourselves not only as debt collection service providers, but also as analysts and consultants and above all as active companions. coeo Inkasso stands for intelligent receivables management and combines "knowledge from experience" with the competence "man and machine". This is how new data-based, behavior-oriented and customer value-preserving debt collection strategies are constantly emerging. On this basis, we develop individual and innovative collection concepts tailored to our customers' needs using new technologies from the fields of machine learning and artificial intelligence.

Our approach is aimed at reaching an amicable agreement.
Carefulness, reliability, proximity and fairness are our top priorities.

  • Founded 2010 (registered according to §10 para. 1 no. 1 RDG)
  • Company headquarters in Dormagen with a further branch in Krefeld
  • Over 300 employees
  • Turnover approx. 76 million € per year
  • Approx. 1.2 million collection files per year
  • Receivables volume approx. € 165 million per year
... of all debtor concerns positively resolved in 2020.
... use our mobile service portal.
... payment agreements concluded online in 2020.


We combine experience and innovative technologies efficiently and in accordance with all legal and data protection requirements while maintaining our reputation on the basis of trust, reliability and credibility. We pursue our objectives in debt collection through the intelligent selection of the optimal communication and debt collection strategy based on machine learning and artificial intelligence, tailored to the debtor. Always on the pulse of time and in the optimal mix of efficient process automation and individual flexibility.

To find out more about our collection procedure, please start the animated graphic. If you would like further information, please do not hesitate to contact us personally.

We have

coeo Inkasso is present with a presentation on "Customer Experience in Receivables Management".

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Dormagener Radsportverein now rides with the coeo logo on its shoulder.

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The magazine pursues the question in a current report: What to do when customers don't pay?

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Leading provider of future-oriented parking solutions now relies on coeo Inkasso as its partner in receivables management.

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coeo Inkasso acquires Centraal Invorderings Bureau (CIB) and strengthens management team on course for international growth.

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coeo Inkasso implements individual explanatory video for debtors.

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coeo Inkasso as a partner in digital debt Collection.

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Where the journey is going...

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Prohibition of contact as a set of rules & opportunity.

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Why the restriction of social life is so essential right now.

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Taking responsibility; for yourself and others.

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On March 16, the management team of the coeo Group in Austria will be strengthened.

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coeo Inkasso supports measures to stem the spread.

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In the current issue, the trade journal interviews coeo Inkassos Managing Director about the future of the debt collection industry.

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Efficient use of new technologies in combination with the "human factor" as a success strategy for the coming year.

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[Translate to English:]

In the course of the current revision of the Internet presence and the service portals, the new client portal has recently been launched.

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Debt collection without affecting the relationship with your customers.

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[Translate to English:]

The debt collection service provider based in Dormagen achieves an impressive result with third new customer from the energy sector.

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coeo Inkasso & items launch "service4us" at this year's Stadtwerkekongress on 17th/18th September in Kassel.

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coeo Inkasso is introducing its new internet presence with forward-looking design and functionality.

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KNP Financial Services is becoming part of the receivables management group

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With Vattenfall Europe Sales GmbH, another heavyweight in its sector is taking care of even more energy in the new month. Hot days - even at coeo Inkasso: it was only a few days ago that the collection service provider based in Dormagen was allowed to announce its partnership with a major German energy supplier. Now another leading representative of the industry is giving the green light for cooperation in receivables management.

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Partnership with the regional supplier N-ERGIE deepens industry focus.

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On schedule on 1st April 2019, many members of staff are starting their first day working at the new coeo Inkasso location in Krefeld. There will eventually be 80 people working here.

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Our innovation in preventive receivables management for energy suppliers - coming soon!

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Digital receivables management - data-based technologies - technical expertise.


On the home straight of the current calendar year, the Dormagen-based service provider has once again expanded its customer portfolio with a well-known client, which is one of the top 100 top-selling German online shops (source: Top 100 online shops 2018) and so is one of the up-and-coming players in e-commerce.

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The receivables management service provider from Dormagen was awarded the contract as part of a current tender and continues to handle the external receivables management of the utility company.

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With effect from 01.09.2018, Sebastian Ludwig will be strengthening the coeo Inkasso team as Managing Director.

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We love (challenging) demands:
Working for coeo Inkasso.

At our two locations in Dormagen and Krefeld, we work with motivation and passion to collect receivables for our customers both before and after the courts. We offer committed applicants a wide range of career opportunities with the best working conditions. coeo Inkasso was named "Top Employer" for this in 2019.

If you would like to join our team, please feel free to apply at any time for one of the advertised positions, or send an unsolicited application to

We look forward to receiving your application!


In the centre of the metropolitan regions Cologne, Neuss and Düsseldorf we are looking for you to join our team in Dormagen as soon as possible.


In the centre of the metropolitan regions Düsseldorf, Duisburg and Neuss we are looking for you to join our team in Krefeld as soon as possible.

Career made in Dormagen:

Do office work and commercial tasks get your heart beating faster? Do you love working in team and are you interested in commercial procedures? Do you have a good ability to express yourself and enjoy communication, complex matters and working on a PC?

Then you've come to the right place!

Every year we are looking for a large number of smart and communicative organizational talents for our apprenticeships in the following professions:

  • Office Management Assistants (m/f/d)
  • Dialog Marketing Merchants (m/f/d)
  • IT Specialist for Application Development (m/f/d)
  • IT specialist for system integration (m/f/d)


We look forward to receiving your application at

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We offer you a free callback service. Please use the form below to send us your desired appointment for a telephone call.

We are looking forward to
your visit,
as soon as all sides can again take responsibility for participating in events and congresses within the framework of containing the spread of the new type of coronavirus.

E-world energy & water


Euro CIS


Payment Day - CANCELED


Internet World EXPO - CANCELED


12. Forderungs- und Risikomanagement Tage


plentymarkets Online-Händler-Kongress - POSTPONED


12. Forderungs- und Risikomanagement Tage - POSTPONED


ECC Forum 2020 - CANCELED


12. Forderungs- und Risikomanagement Tage - POSTPONED


OMR - Online Marketing Rockstars - CANCELED




real E-Commerce Day 2020 - CANCELED


Shopware Community Day - CANCELED




VKU-Stadtwerkekongress - DIGITAL


BDEW-Fachtagung Forderungsmanagement 2020






Deutscher Handelskongress


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coeo Inkasso GmbH
Kieler Straße 16
41540 Dormagen


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We are transparent
to work with.

Are you a journalist or media representative, would you like to find out more about coeo Inkasso's services or do you have any other questions?

Our press team will be happy to help you.
Please get in touch with us.

Sarah Lehmann | Head of Marketing & Public Relations | Tel. +49 2133 2463-0

Contact press team

Important note:
If you wish to contact us as a debtor, please use only the contact details printed in your letter of claim. Processing your request via our press account cannot be guaranteed.