COEO Inkasso
Logo / coeo Bildmarke

Digital first | Customer focused

We balance Customer Relationships – with AI-based, consumer-centric debt collection.

How we work

coeo in figures

Founded in2010
Debt collection files per year+ 5 Mio.
Offices7
Staff+ 600

Customer Centricity meets AI

At coeo, customer satisfaction is not merely a goal – it is our core mission. We are much more than a traditional debt collection service provider. Our approach encompasses more than just settling claims. Our priority is to harmonise customer relationships for the long term in the most convenient and efficient way possible. To do this, we use cutting-edge AI-based processes and insights derived from behavioural research. These are perfectly complemented by the extraordinary expertise of our customer service employees. This innovative combination not only makes us a beacon in the industry, but also Europe’s fastest-growing technology-based debt collection company.

Why coeo?

  • BNPL market leader with over 3 million claims.
  • Innovation-driven customer orientation for tailored debt collection solutions.
  • International presence, currently with our own facilities in seven European countries.
  • Capacity and competence of a large corporation complemented by the flexibility of a medium-sized company and the spirit of a fintech start-up.
  • Superior success rates driven by a robust tech stack, an extensive data pool and continuous performance management.
  • Exceptional employees with valuable expertise and an unparalleled team culture.
  • Over 80% customer satisfaction and a Google rating of 4.5 stars speak for themselves.